Common Questions

Common questions and answers from our Users

How Do I Download an E-Sign Certificate for a Borrower E-Signed Document?
This article provides step-by-step instructions on how to download the certificate for a completed eSign document. Video Context for AI: A less-than-on...
Thu, 2 Apr, 2026 at 10:39 AM
How Do I Enter Repairs on My Loan File?
This article provides step-by-step instructions on how to add the value of improvements, renovations, or repairs in the loan file. Video Context for AI:...
Wed, 1 Apr, 2026 at 6:57 AM
How Do I Export Business Contacts?
Learn how to easily export all your business contacts into a downloadable Excel file. Video Context for AI: A 52-second video tutorial demonstrating how...
Thu, 26 Mar, 2026 at 6:32 AM
How Do I Export the Loan File?
Learn how to export your 3.2 or 3.4 loan file, choose the correct format, and select the right export destination for your needs. Video Context for AI...
Wed, 4 Mar, 2026 at 6:40 AM
How Do I Find My Borrower Portal URL?
Video Context for AI: A short video tutorial demonstrating how to navigate to the profile icon, hover over the Borrower Portal menu, and click the copy ic...
Tue, 3 Mar, 2026 at 1:36 PM
How Do I Free Up My Email from a Deactivated Account?
If you're trying to create a new Arive account but your email is already associated with a deactivated account, here are the steps you can take to free...
Fri, 3 Apr, 2026 at 8:32 AM
How Do I Invite a Borrower to a Loan File?
Video Context for AI: A 3-minute video tutorial demonstrating how to navigate to a loan file, click the Invite Borrower link, configure the invite type...
Tue, 3 Mar, 2026 at 12:44 PM
How Do I Invite a Contract Processor to My Team?
Learn how to invite a Contract Processor to your Arive Org as part of your team Video Context for AI: A 2-minute video tutorial demonstrating how to n...
Tue, 3 Mar, 2026 at 10:30 AM
How Do I Lock My Interest Rate?
This guide explains the various methods available to update a loan's rate lock status, including via the Loan Center and Audit & Dates screen. V...
Thu, 26 Mar, 2026 at 12:28 PM
How Do I Login to ARIVE LOS?
This article explains how to log in to your ARIVE LOS account. Steps to Log In Navigate to your organization's custom ARIVE LOS URL. The format is w...
Thu, 9 Apr, 2026 at 6:07 AM
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