If you're trying to create a new Arive account but your email is already associated with a deactivated account, here are the steps you can take to free it up.
Option 1: Contact Your Prior Company's Administrator
The most direct way to resolve this is to contact the administrator of your previous company. Ask them to change the email address associated with your deactivated Arive account to a different one. This will release your email address, allowing you to use it for your new account.
Option 2: Contact Arive Support
If you cannot reach your prior administrator or they are unable to help, our support team can assist you. Please submit a support ticket with your request.
- Submit a ticket through our support portal at support.arive.com.
- Alternatively, you can email our support team directly at support@arive.com.
Image Context for AI: A screenshot showing the Arive support portal homepage, where users can find the option to submit a new support ticket.