FAQ
New Broker Signup
Schedule a Demo
Submit a Ticket
Login
Getting Started
ARIVE Intro
4
What Is ARIVE?
Who Can Sign Up for ARIVE?
What Are the Costs for ARIVE?
ARIVE Lenders & PPE Management
Getting Started
4
New User Onboarding Guide
Training Resources
Contact Support
Set Up Your Contract Processing Account
General FAQ
12
Migrate Data from Your Old LOS
Transfer Account to New Broker
Which Wholesale Lenders Are Integrated with ARIVE?
Which Credit Vendors Are Supported in ARIVE?
Can I Run AUS in ARIVE?
See all 12 articles
Release Notes
2025 Release Notes
7
ARIVE Release Notes - v2025.7.0.0
ARIVE Release Notes - v2025.6.0.0
ARIVE Release Notes - v2025.5.0.0
ARIVE Release Notes - v2025.4.0.0
ARIVE Release Notes - v2025.3.0.0
See all 7 articles
2024 Release Notes
11
ARIVE Release Notes - v2024.10.0.0
ARIVE Release Notes - v2024.9.0.0
ARIVE Release Notes - v2024.8.0.0
ARIVE Release Notes - v2024.7.0.0
ARIVE Release Notes - v2024.6.0.0
See all 11 articles
User Guides
Application Data
4
Add Earnest Money Deposit (EMD)
Add Purchase Credits
Add Seller Credit
DTI Troubleshooting Guide
AUS
5
AUS Troubleshooting Guide
Credential Get Inst Name Error
Fannie Mae Credentials Error: User Not Authenticated
Loan Amount Exceeds the FHA Maximum Loan Calculation
VA Co-Borrowers Are Not Married
Billing
1
Payment Errors
POS (Borrower Portal)
4
Which Loan Officer Receives a Loan from the POS?
Invite Borrowers to the Borrower Portal (POS)
Test the Borrower Experience
Avoid Triggering of TRID Disclosures Prior to Selection of a Property
Branch Settings
0
Client Needs, Documents, & Forms
10
Customize the Pre-Approval Letter
Submit Documents to Lenders
Generate Documents & Forms
Generate a Pre-Approval Letter
Generate the 1003 Application
See all 10 articles
Closing Costs
3
How do I fix "SmartFees connection is not available at this time"?
Qualified Mortgage (QM) Test
SmartFees Login
Company Settings
29
Company Settings
Updating Your Organization Info
Customizing Your LOS, POS, & Real Estate Agent Portal Login URLs
Entering Company State Licenses
Add Lenders
See all 29 articles
Contacts & Leads
2
Import Contacts and Leads
Import Business Contacts
Contract Processing
0
Credit
4
Order Credit Report
Reissue Credit Report
Split or Merge Borrower 1003s & Credit Reports
UWM-Credco Credentials
Email & SMS Text
5
Borrower Reminder Settings - Applications & Client Needs
Email, Phone, & Text Buttons Configuration
SMS Tracking
Email Tracking & Email Logs
Email Error - Invalid Grant
eSign
3
Create eSign Client Need
eSign Certificate
eSigning Configuration
Lender Registration
2
What is Loan Registration?
Loan Registration Troubleshooting Guide
Loan Origination System (LOS)
8
Assign Contract Processors to a Loan
Bulk Import MISMO 3.4 Files
Change Loan Status
Create a New Loan File
Import 3.2 & 3.4 Files
See all 8 articles
Login & Multi-Factor Authentication
13
Set Your Password
Set Up Your MFA
Reset or Change MFA (Multi-Factor Authentication)
Change Login Email Address
Login Troubleshooting
See all 13 articles
Non-Delegated
3
Change the Industry Channel of a Loan
Non-Del - Funding & Revenue
Flood Certificate Order
Products & Pricing Engine (PPE)
7
Integrated Lenders
Price a Loan
Set Rate Alerts
Change Points (Lender Credit or Discount) with Manual Lender Products
Compare Different Loan Scenarios
See all 7 articles
Realtor Portal
3
Create Real Estate Agent/Realtor Co-Branded Application Link
Invite Realtors / Real Estate Agents to the Real Estate Agent Portal
Using the Realtor / Real Estate Agent Portal
Reports
2
Generate Call Reports (MCR)
Generate Pipeline Reports
User Settings
12
User Settings
Updating Your Personal Info
Entering Individual State Licenses
Entering Your Personal Credit & AUS Credentials
Integrate with the UWM Portal
See all 12 articles
Release Notes Archive
2023 Release Notes
24
ARIVE Release Notes - v8.8.0
ARIVE Release Notes - v8.6.0
ARIVE Release Notes - v8.4.0
ARIVE Release Notes - v8.2.0
ARIVE Release Notes - v8.0.0
See all 24 articles
2022 Release Notes
14
ARIVE Release Notes - v6.4
ARIVE Release Notes - v6.2
ARIVE Release Notes - v6.0
ARIVE Release Notes - v5.8
ARIVE Release Notes - v5.6
See all 14 articles
2021 Release Notes
19
ARIVE Release Notes - v3.6
ARIVE Release Notes - v3.4
ARIVE.Next Release Notes - v3.0
ARIVE.Next Release Notes - v2.94
ARIVE.Next Release Notes - v2.92
See all 19 articles
2020 Release Notes
7
ARIVE.Next Release Notes - v1.47
ARIVE.Next Release Notes - v1.46
ARIVE.Next Release Notes - v1.45
ARIVE.Next Release Notes - v1.40
ARIVE.Next Release Notes - v1.35
See all 7 articles