General FAQ

Frequently Asked Questions

Setting up your MFA
When first logging into the system, you will be asked to register for MFA. You will need to download an Authentication App on your phone or tablet, such as...
Fri, 12 Mar, 2021 at 2:28 PM
How does ARIVE protect Consumer private data?
ARIVE value's the privacy of Borrowers' personal data and actively works to protect such data in multiple ways.  1. ARIVE platform application...
Fri, 10 Dec, 2021 at 3:44 PM
Which Wholesale Lenders are Integrated with Arive?
The following wholesale lenders are integrated with Arive, allowing for seamless submission of loan data to the appropriate TPO portal through Arive's ...
Fri, 6 May, 2022 at 7:56 AM
Which Credit Vendors are Supported?
The following credit vendors are supported in ARIVE.Next, click the name to visit their website: Advantage Credit Advantage Plus Credit Alliance 2020 A...
Wed, 23 Mar, 2022 at 11:44 AM
How Do I Fix the "Something Went Wrong" Error for Multi-Factor Authentication?
Occasionally, it's possible to run into the following error when trying to log into ARIVE.Next: When this occurs it's usually due to a time ...
Thu, 8 Oct, 2020 at 1:20 PM
Can I Run AUS in Arive?
Arive fully supports and seamlessly integrates with Fannie Mae's DO (https://desktoporiginator.fanniemae.com) and Freddie Mac's LPA (https://las...
Fri, 19 Feb, 2021 at 2:47 PM
What CRM Integrations are Available? (Zapier Support)
We will support integrations with CRMs, LeadGen, and other third-party systems via Zapier.  We expect to have this released by end of April 2022.  The avail...
Fri, 8 Apr, 2022 at 11:52 AM
Does ARIVE.Next Support Mobile and Tablet Devices?
The LOS screens of Arive are not officially supported on mobile or tablet devices, but most of the screens can be accessed from them.  We are working to enh...
Mon, 26 Oct, 2020 at 11:26 AM
Non-Delegated Correspondent Support
The non-del plan for ARIVE includes the following main features: MERS Min Generation Non-Del pricing with system lenders Ability to do broker and non-de...
Thu, 12 May, 2022 at 1:50 PM
How can I get support?
ARIVE offers the following primary support channels: Chat Email Phone We also monitor our Facebook Group, which serves as a less formal support res...
Fri, 6 May, 2022 at 1:47 PM