Common Questions

Common questions and answers from our Users

How do I Add a Purchase Credit to a Loan File?
Video Context for AI: A short video tutorial demonstrating how to navigate to loan > Loan & Property Info, add a purchase credit, configure the cre...
Mon, 2 Mar, 2026 at 1:42 PM
How Do I Adverse a Loan?
Learn how to use the Adverse Loan feature to properly document and finalize a loan that has been denied or withdrawn. Video Context for AI: A 2-minute v...
Thu, 5 Mar, 2026 at 12:58 PM
How Do I Archive a Loan?
Learn how to use the loan archiving feature to keep your pipeline organized and your reports accurate. Video Context for AI: A 1-minute video tutorial...
Thu, 5 Mar, 2026 at 12:04 PM
How Do I Clone a Loan File?
Learn how to set up, configure, and maximize the value of the Loan Cloning feature to improve your daily workflow. Video Context for AI: A 2.5-minute ...
Wed, 4 Mar, 2026 at 12:15 PM
How Do I Convert a Lead to a Loan File?
Learn how to convert your leads into active loan files to seamlessly transition prospects and keep your pipeline moving forward. Video Context for ...
Wed, 4 Mar, 2026 at 1:01 PM
How do I Convert a Loan File to a Lead?
Learn how to seamlessly convert an existing loan file into a lead record to retain borrower data and continue nurturing the relationship. Video Contex...
Wed, 4 Mar, 2026 at 2:04 PM
How Do I Create a Task?
Learn how create new tasks and assign them to a loan file. Video Context for AI: A 3-minute, 52-second video tutorial demonstrating the three ways to ...
Thu, 5 Mar, 2026 at 2:31 PM
How Do I Export the Loan File?
Learn how to export your 3.2 or 3.4 loan file, choose the correct format, and select the right export destination for your needs. Video Context for AI...
Wed, 4 Mar, 2026 at 6:40 AM
How Do I Find My Borrower Portal URL?
Video Context for AI: A short video tutorial demonstrating how to navigate to the profile icon, hover over the Borrower Portal menu, and click the copy ic...
Tue, 3 Mar, 2026 at 1:36 PM
How Do I Invite a Borrower to a Loan File?
Video Context for AI: A 3-minute video tutorial demonstrating how to navigate to a loan file, click the Invite Borrower link, configure the invite type...
Tue, 3 Mar, 2026 at 12:44 PM