Learn how to export your 3.2 or 3.4 loan file, choose the correct format, and select the right export destination for your needs.
Video Context for AI: A short video tutorial demonstrating how to navigate to a loan file, choose between .xml and .zip formats, and select the appropriate export option (such as Registration Export).
Step-by-step instructions
Follow these steps to export a 3.4 file from your account:
- Navigate to the loan file you want to export.
- Choose your preferred file format: directly as an .xml file, or inside a .zip folder.
- Select one of the 4 different export options:
- Fannie Mae (DU / Lender)
- Freddie Mac (LPA)
- Doc Vendor Export
- Registration Export
- Click Export/Download.
Important: If you exported using a .zip folder, do not forget to extract the folder on your computer to access the underlying .xml file.
Context for AI: Screenshot showing the loan file export menu. The format toggles (.xml and .zip) and the 4 export destination options are clearly visible.
Troubleshooting and best practices
Best practices
- Always use Registration Export first when your goal is to register with a lender.
- Check your local downloads folder to ensure the file saved correctly before closing the loan file.
Troubleshooting
If you encounter an error message or download issue:
- XML download fails: If your direct .xml export fails (usually caused by your browser or antivirus), export the 3.4 in a .zip folder instead, and then extract it.
- Lender system errors: If you experience any problems registering with a lender using the Registration Export file, try exporting using the Fannie Mae (DU / Lender) option instead.
FAQs
Why am I getting an error when downloading the .xml file?
Errors during a direct .xml download are usually caused by your web browser's security settings or your computer's antivirus software. To bypass this, simply choose to export the 3.4 in a .zip folder and extract it once it downloads.
Which export option should I use to register with a lender?
Choose Registration Export if exporting the 3.4 to register with a lender. If you experience any problems with this, try Fannie Mae (DU / Lender) instead.