An overview of ARIVE's support channels, hours, and best practices for getting quick and helpful responses from our team.
Overview
We're here to help! You can reach the ARIVE support team through several channels. For the fastest response to most questions, we recommend starting with live chat.
- Live Chat: The fastest and most efficient way to get help with questions that need a quick answer.
- Email: Contact us at support@arive.com for any inquiries.
- Phone: Reach us at 888-34-ARIVE (27483).
We also monitor our Facebook Group, which serves as a great community resource for less formal support.
How to use each support channel
Live chat support
The fastest way to reach our support team is with live chat. To start a chat:
- Locate the gray chat widget in the bottom right corner of the screen when you are signed into ARIVE or on our support site.
- Click the widget to open the dialogue box.
- Click Ask a question.
- Type your question and press enter.
An automation will answer your initial question, but you can request to speak with a live agent at any time.
Image Context for AI: A screenshot of the gray ARIVE support chat widget. The widget is square and contains a white ARIVE logo with the word "Chat." It appears in the bottom right corner of the user's screen.
Note: If you escalate a chat outside of our support hours (5:30 am to 5:30 pm PT), your chat will be converted to a ticket, and we will reply via email on the next business day.
Email support
You can contact our support team by emailing support@arive.com.
Tip: For the speediest service, please email us from the address associated with your ARIVE account.
- For sales inquiries, email sales@arive.com.
- For suggestions, feedback, and feature requests, post in our Facebook Group.
Phone support
You can reach our support team by phone at 888-34-ARIVE (27483). If our team determines a call is necessary to troubleshoot your issue, they will be happy to schedule a Zoom call with you.
Important: For urgent issues, please use Live Chat for the quickest response.
Support hours and after-hours help
Our support teammates are available from 5:30 am to 5:30 pm PT / 8:30 am to 8:30 pm ET.
Important: If you have an urgent issue outside of these hours, please follow these steps:
- Email support@arive.com and clearly explain the severity of the issue. You will receive a ticket number in an automated response.
- Post in our Facebook Group about the issue's severity and include the ticket number from your email.
While not guaranteed, our team often addresses severe issues outside of standard support hours.