What does ARIVE cost?

All ARIVE subscriptions are paid on a per-user basis. The cost per user depends on the Subscription Plan, and the Seat Types of the users. There are no setup fees or any other one-time costs for ARIVE.

See: What are the costs for ARIVE?

What methods of payment do you accept?

Currently, we only accept Credit Card and Debit Card payments. Visa, Mastercard, Discover, and American Express are all accepted.

What is the difference between Self Paid and Company Paid?

Any user who is set to Self Paid must purchase their own subscription through their User Settings > My Plan and Billing.

Any user who is set to Company Paid is part of the company subscription which must be purchased by a Company Admin through their Company Settings > Plans and Billing.

Any user who is set to Company Paid and is part of a Branch that is set to Branch Paid is part of the branch subscription which must be purchased by a Branch Admin through their Branch Settings > Plans and Billing.

See: Setting Users as Self Paid or Company Paid

See: Purchasing Seats at the Self Paid Level and Purchasing Seats at the Company Level

How do I purchase a Branch Paid subscription?

You must be a Branch Admin in a branch that your Company Admin has set to Branch Paid. Then you can purchase a branch subscription from your Branch Settings > Plans and Billing.

See: Setting Branches as Branch Paid

How do I cancel my subscription?

Send an email to [email protected] with Cancel Subscription in the subject line. If possible, send this email from the email address on file with the account (if not, you will be asked to confirm the last 4 digits of the payment card on file to verify your identity). If you are a Self Paid user and your account is Deactivated or Deleted by your Company Admin, your subscription will automatically be cancelled and not billed again.

Please be aware that our subscriptions are non-refundable. You will however receive a prorated credit (not refund) for removing seats from a Company or Branch subscription, which will automatically be applied to your future subscription renewals or seat additions until it is used up.

Why is my payment failing?

There are a variety of errors that can occur when entering or updating your method of payment, or when renewing your subscription. There is nothing that our support team or billing specialists can do to resolve payment errors. They are all the result of either information being entered incorrectly, or the card issuer refusing to process the transaction. This must be resolved by you, and/or your card issuer.

See: Payment Errors