What does ARIVE cost?

All ARIVE subscriptions are paid on a per-user basis. The cost per user depends on the Subscription Plan, and the Seat Types of the users. There are no setup fees or any other one-time costs for ARIVE.

To see the costs of our different subscription tiers and seat types, visit our pricing page, https://www.arive.com/pricing

What methods of payment do you accept?

Currently, we only accept Credit Card and Debit Card payments. Visa, Mastercard, Discover, and American Express are all accepted.

What is the difference between Self Paid and Company Paid?

Any user who is set to Self Paid must purchase their own subscription through their User Settings > My Plan and Billing.

Any user who is set to Company Paid is part of the company subscription which must be purchased by a Company Admin through their Company Settings > Plans and Billing.

Any user who is set to Company Paid and is part of a Branch that is set to Branch Paid is part of the branch subscription which must be purchased by a Branch Admin through their Branch Settings > Plans and Billing.

See: Setting Users as Self Paid or Company Paid

See: Purchasing Seats at the Self Paid Level and Purchasing Seats at the Company Level

Company Admins, Associate Admins, and Branch Admins will always have access to all of their users' loan files, even users who are Self Paid.

How do I purchase a Branch Paid subscription?

You must be a Branch Admin in a branch that your Company Admin has set to Branch Paid. Then you can purchase a branch subscription from your Branch Settings > Plans and Billing.

See: Setting Branches as Branch Paid

How do I cancel my subscription?

Send an email to support@arive.com with Cancel Subscription in the subject line. If possible, send this email from the email address on file with the account (if not, you will be asked to confirm the last 4 digits of the payment card on file to verify your identity). If you are a Self Paid user and your account is Deactivated or Deleted by your Company Admin, your subscription will automatically be cancelled and not billed again.

Please be aware that our subscriptions are non-refundable. You will however receive a prorated credit (not refund) for removing seats from a Company or Branch subscription, which will automatically be applied to your future subscription renewals or seat additions until it is used up.

Service Interruption Warning popup

If you see a red and white "Service Interruption Warning" popup when you log in, this means one of the following things:

• Your subscription is past-due as the result of your automatic renewal payment being declined by your payment card on file
• Your free trial has elapsed and you have not yet purchased a subscription
• Your subscription has been cancelled and the paid-for period has fully elapsed

If your subscription is past-due, there is a grace period of 7 days before you will be locked out. During this grace period, you can close out of the popup and continue working as normal. Once you are 7 or more days past-due, you will be unable to work in the system until the past-due payment is made.

If you are a Company Paid or Branch Paid user who is seeing this popup, please reach out to your Company Admin or Branch Admin in charge of paying your Company/Branch's subscription.

Why is my payment failing?

There are a variety of errors that can occur when entering or updating your method of payment, or when renewing your subscription. There is nothing that our support team or billing specialists can do to resolve payment errors. They are all the result of either information being entered incorrectly, or the card issuer refusing to process the transaction. This must be resolved by you, and/or your card issuer.

See: Payment Errors

How do I update my payment card / change my method of payment?

To update or change your card on file, go to your Plans and Billing page (in your Company or Branch Settings, for a Company or Branch subscription) or My Plan and Billing (in your User Settings, for a Self Paid subscription) and click the Manage button above where your payment method is shown. If your payment method is not shown, click Manage Billing.

Can I change my billing date?

Your billing date will always be on the same date that your subscription was purchased on (that date each month for a Monthly subscription, or that date each year for an Annual subscription). This cannot be changed.

Can you give me an extension to make my payment?

There is a built-in grace period, and your access to the system will not be restricted until the 7th day that you are past-due. Up until then, you can simply close the "Service Interruption Warning" popup and continue working. Unfortunately, we are not able to provide extensions beyond this built-in grace period.

I made my payment but I'm still locked out / I'm still getting a Service Interruption Warning popup