How to get logged in when you are encountering a problem.
There are several different problems that could be encountered when logging in. If you are getting one of the following error messages, click the link for the steps to fix it.
Important: Please follow all troubleshooting steps below before reaching out to ARIVE support. In almost all cases, you can solve the issue yourself more quickly than Support would be able to solve it for you."Oops!, something went wrong" when going to the login screen
"Looks like something went wrong" when entering your MFA code
"Your account has been blocked after multiple consecutive login attempts"
"503 Error - Service Temporarily Unavailable"
"403 Error - The Amazon Cloudfront distribution is configured to block access from your country"
If you have followed the steps listed for your issue and are still unable to log in:
Please go through the following troubleshooting steps in this exact order (even the ones you've already done):
- Check your computer's Date & Time settings and ensure that Set Time Automatically is on, Set Time Zone Automatically is on, the correct time zone is being selected, and the time shown on your computer clock exactly matches the time shown on your mobile device. Click the Sync Now button if it does not.
- Clear your browser cache and cookies, making sure to set the time period to Lifetime or All Time.
- Close all open web browser windows.
- Open a new browser window and go directly to your company's exact login URL--by typing it in directly, not by clicking a link. (All company login URLs end with ".myarive.com", and by default they begin with the company's NMLS number though this can be changed by the Company Admins.)
- If needed, request a password reset (by clicking "Forgot?") or a MFA reset (by clicking Reset your MFA) and following the instructions.