Login & Multi-Factor Authentication

Set Your Password
When your account is first created, whether with a new Company account or just a new User account in an existing company, you should receive an email almost...
Wed, 18 Jun, 2025 at 9:14 AM
Set Up Your MFA
Due to the sensitive nature of customer data inevitably contained in LOS systems, all users are required to set up Multi-Factor Authentication. When set...
Wed, 18 Jun, 2025 at 9:12 AM
Reset or Change MFA (Multi-Factor Authentication)
You can easily change your preferred login multi-factor authentication method for your ARIVE login.  1. Under the Login button, click Reset MFA.  ...
Wed, 18 Jun, 2025 at 9:05 AM
Change Login Email Address
The email address associated with your user account can be found by clicking on your profile icon or navigating to profile icon > User Settings > Pers...
Tue, 27 Aug, 2024 at 8:47 AM
Login Troubleshooting
How to get logged in when you are encountering a problem. There are several different problems that could be encountered when logging in. If you are get...
Tue, 17 Jun, 2025 at 8:58 AM
Oops!, Something Went Wrong - At Login Screen
If you get the above screen saying "Oops!, something went wrong" when going to your login screen, this means that you are using the wrong log...
Tue, 8 Jul, 2025 at 2:49 PM
Looks Like Something Went Wrong - When Entering MFA Code
If you get an error that says "Looks like something went wrong. Please retry." when entering your MFA code, this is caused by your compute...
Tue, 8 Jul, 2025 at 10:10 AM
Unauthorized Access or 503 Error - Service Temporarily Unavailable
If you get an error message that reads "Unauthorized Access", "403 Error - Unauthorized Access" or "503 Error - Servic...
Thu, 3 Jul, 2025 at 12:58 PM
Your Account Has Been Blocked After Multiple Consecutive Login Attempts
This is caused by too many failed login attempts. Solution: First and foremost, make sure that you are using your company login URL (ending in .myari...
Wed, 2 Jul, 2025 at 1:52 PM
403 Error - The Amazon Cloudfront Distribution Is Configured to Block Access from Your Country
This message occurs when you are attempting to log in from an IP address not based in the U.S. Solution: Officially, ARIVE is not accessible from out...
Tue, 10 Jun, 2025 at 1:28 PM