What are the costs?

All ARIVE subscriptions are paid on a per-user basis. The cost per user depends on the Subscription Plan, and the Seat Types of the users. There are no setup fees or any other one-time costs for ARIVE. For more information, see our support article What are the Costs for ARIVE?

How can I pay?

Currently, we only accept Credit Card payments. Visa, Mastercard, Discover, and American Express are all accepted.

What is the difference between Self Paid and Company Paid?

Any user who is set to Self Paid must purchase their own subscription through their User Settings > My Plan and Billing.

Any user who is set to Company Paid is part of the Company Subscription which must be purchased by a Company Admin through their Company Settings > Plans and Billing.

Any user who is set to Company Paid and is part of a Branch that is set to Branch Paid is part of the Branch Subscription which must be purchased by a Branch Admin through their Branch Settings > Plans and Billing.

For more information, see our support article Setting Users as Self Paid or Company Paid.

How do I cancel my subscription?

Send an email to support@arive.com with Cancel Subscription in the subject line. If possible, send this email from the email address on file with the account (if not, you will be asked to confirm the last 4 digits of the payment card on file to verify your identity). If you are a Self Paid user and your account is Deactivated or Deleted by your Company Admin, your subscription will automatically be cancelled and not billed again.

Please be aware that our subscriptions are non-refundable. You will however receive a prorated credit for removing seats from a Company subscription--for more information, see our support article Purchasing Seats at the Company Level.

Why is my payment failing?

See our support article Payment Errors. If you have recently changed your payment card information and are getting a "Payment was unsuccessful" error message when clicking Retry Payment, please contact support at support@arive.com or through our live chat support widget in the bottom right corner of the screen.

How do I purchase a Self Paid subscription?

See our support article Purchasing Seats at the Self Paid Level.

How do I purchase a Company Paid subscription?

See our support article Purchasing Seats at the Company Level.

How do I purchase a Branch Paid subscription?

You must be a Branch Admin in a branch that your Company Admin has set to Branch Paid. For information on how to set a branch to Branch Paid, see our support article Setting Branches as Branch Paid.

As a Branch Admin in a Branch Paid branch, you can purchase your Branch Subscription the same way you would Purchase Seats at the Company Level--the only difference is you will be going to your Branch Settings > Plans and Billing instead of Company Settings > Plans and Billing.