ARIVE offers the following primary support channels:
- Chat - This is by far the fastest and most efficient way to get support. If you have a question that needs to be answered quickly, use chat.
- Phone
We also monitor our Facebook Group, which serves as a less formal support resource.
Chat
Chat is our default and preferred support method. You can reach our chat option either at the bottom right of your ARIVE system or at the bottom right of support.arive.com. It should look like this:
Click the bubble, which will open our chat dialogue box. You can select Support Chat near the top of the options. Then, click Click here to select at the bottom of the window to select your chat topic. Please remember you can scroll down to see more options.
Once you do the above steps, your chat will be connected with a support agent!
If you ever have any questions, you can email support@arive.com for assistance.
For sales inquiries, info@arive.com may be better, but will typically have a slower response.
For suggestions on how we can improve the system, or requests for us to add new features, email feedback@arive.com.
This is best for low-priority questions or items that will need active investigation, especially if you would prefer asynchronous communication.
Phone
Please use one of the two aforementioned methods to begin, and if a call is needed our team will be happy to schedule a call or hop on Zoom with you to troubleshoot your issue. We also have a general support line available at 1-888-34-ARIVE (27483).
Support Hours
Our support hours are currently 5:30 am PT to 5:30 pm PT // 8:30 am to 8:30 pm ET. However, if you have an urgent issue, please:
- Email support@arive.com and clarify the severity.
- Post on our Facebook Group about the severity and include the ticket number obtained in the response you should receive after performing step 1.
It's not guaranteed, but it is common for our team to address issues outside of our support hours, especially when they are severe.
If you're following our New User Onboarding Guide,
