Adding a User

Administrators can add users, such as loan officers, processors, and loan officer assistants to Arive by doing the following:

  1. Click the profile icon at the top right of ARIVE.
  2. Click Company Settings.
  3. Click Users in the left-hand list, near the bottom.
  4. Click +User at the top right.
  5. Complete the fields on the screen, remembering asterisks represent required information.
    If you want the user to be able to access the system immediately, leave Send Invite Email selected.  Otherwise, you will need to send an invite manually later.  See "Invite an Existing User" below.
  6. Click Save at the top right.

See these steps below:

Inviting an Existing User

If a user already exists but they need an invite to the system, perhaps because an invite was not sent in step 5 above, an administrator can send a new invite with these steps:

  1. Click the profile icon at the top right of ARIVE.
  2. Click Company Settings.
  3. Click Users in the left-hand list, near the bottom.
  4. On the row of the user's name, click the Action Menu, the three horizontal dots,  on the far right.
  5. Click Reset Password.

This will send a new invitation email and prompt the user to reset their password.  You can check the status of the email by clicking Email Tracking in the left-hand list.

See these steps below:

An example of the Email Tracking page can be seen here: