Typically this is caused by cached browser data confusing the system, most often resulting from having recently logged into a different ARIVE account on the same computer. In some cases it may also be caused by using the wrong login URL.

Solution:

To resolve this, clear your browser cache and cookies, making sure to set the time period to All Time. Then close all open web browser windows. Then try logging in again, making sure you are using your correct company login URL (ending in .myarive.com). If you are not sure what your company login URL is, reach out to your Company Admin.

To clear your browser cache and cookies in Google Chrome, click the ... in the upper right corner of Chrome and click Delete browsing data...

Set the time range to All Time and select Cookies and other site data and Cached images and files. Then click Delete data.

After doing this, close all open web browser windows. Then try logging in again, making sure you are using your correct company login URL (ending in .myarive.com). If you are not sure what your company login URL is, reach out to your Company Admin.