Currently, it is not possible to move a user account from one company account to another. If you change the brokerage you're working with, the Company Admin of the new broker's ARIVE account will need to create a new user account for you within their company account (see Adding Users).

Any loan files, documents, contacts, and other data you may need from your old account should be exported from it before you cancel your old account's subscription (see Exporting Loan Files, Importing Loan Files). If you have purchased an Annual subscription, reach out to and we will transfer your subscription to your new account if possible, or provide a prorated refund if a transfer is not possible. Prorated refunds will be provided only when moving from one ARIVE account to another.