When your account is first created, whether with a new Company account or just a new User account in an existing company, you should receive an email almost immediately.
- The subject of the email will be [NAME] has invited you to [COMPANY NAME].
- The name of the person inviting you will be your Company Admin or (in the case of a new company account) the support agent who is creating your account.
- The email will come from [email protected], or from your Company Admin's integrated email account.
Below is an example of the email:
The "Finish Account Setup" button (or the link below it) will take you to the following screen, where you will be prompted to set your password.
Be aware, the Finish Account Setup Link will expire if not used within 24 hours. If this happens, you will need to request a new invite from your Company Admin.
Once you have set your password, you will be prompted to log in using the password you just set. Then you will be prompted to set up your MFA.
Once you have set your password, you will log in using your Company Login URL in the future (by default, this URL is [COMPANY NMLS].myarive.com, though Company Admins can customize this and once customized the old URL stops working immediately).
If at any point you forget your password, or need to change it, simply click the Forgot? link on your login screen.
If you're following our New User Onboarding Guide,
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