Company Admins can set default client needs for the company. Client needs typically request documents from the borrower through the POS, but they can be used informationally or to send documents as well. Setting the company defaults allows for two benefits:
- When a user clicks +Generate in the Client Needs screen of a loan, the system will populate the default needs from the Company Settings, using logic set there. In other words, only the relevant client needs will populate, and they can all be populated with a single click!
- If you have configured your POS to Automatically generate client needs on receiving POS application, the system will populate only the relevant needs from the Company Settings. In other words, only the relevant client needs will populate, and your borrower can start providing documents immediately after submission!
To configure your Client Needs, try the following:
- Click the profile icon at the top right of Arive.
- Click Company Settings.
- Click Client Needs Rules in the left-hand menu.
From here, you can add a new rule with the + Rule link. You can edit an existing need by clicking the pencil icon on the same row, or delete the need by clicking the trashcan icon.
Anatomy of a Client Need Rule
When editing or adding a new need rule, you will see the Add Client Need Rule flyout menu. The first several fields relate to how the need requests the information. This sets how it appears in the POS, as well as the LOS. Usually, you should indicate what information or documents are being requested.
The fields below the Description begin the rule logic of when the need should populate if populated using the +Generate button or automatically after POS submission. Select when the need should apply or when it is relevant.
The below shows a Client Need Rule which requests bankruptcy documents from each borrower if there is a bankruptcy in the past 7 years indicated in the loan file. The rule uses the first fields to indicate what's requested. The Client Need Name clearly specifies what's requested with a title. The Description clearly states the request in plain language. And, this uses the Applied To field to indicate this should apply to each (or any) borrower, rather than just the primary borrower or co-borrower on the application.
Next come the logic setting which tell the system when this need should automatically be generated. In other words, in what scenario is this need relevant? In this case, we only want this information if there is an indicated bankruptcy in the past 7 years. So, we can scroll down to that item and select that as below:
Below, you can see the sample above being built from start to finish.