The Credential Get Inst Name Error is a common Fannie Mae DO/DU specific error regarding lender sponsorship.


Error Identification: 

You can locate and identify this error within the Dual AUS tab of the loan.


1. Select or locate your loan via the search function or from your Loans page.

2. Click the Dual AUS tab from the list on the left.

3. By default, in the Dual AUS screen you will be under the Last Results tab. 

4. Under the Fannie Mae section, hover your mouse cursor over the red !Error wording, which may display "Credential Get Inst Name error" in a popup textbox.


5. In the DO/LPA History tab under Fannie Mae - DO, hover your mouse cursor over the red !Error wording, which may display "Credential Get Inst Name error" in a popup textbox.



Error Resolution:

Fannie Mae & UWM

  • If you are running the Fannie Mae DO/DU AUS with UWM as the lender, then the Credential Get Inst Name error is an expected response.
  • UWM does not sponsor Fannie Mae DO/DU outside of UWM's portal.


Fannie Mae Lender Sponsorship

  • If you have not already requested sponsorship with Fannie Mae for the lender, then you will need to reach out to Fannie Mae directly to request sponsorship.
    • Lender Sponsorship can be requested within the Fannie Mae portal.
  • If you have already requested sponsorship with Fannie Mae for the lender, then you will need to reach out to Fannie Mae directly to confirm this has been configured correctly.


Contact Fannie Mae


Why do I need to contact Fannie Mae?

  • The lender must be approved in the Fannie Mae DU profile.
  • The Sponsoring Lender Institution ID may not be configured with Fannie Mae.
  • The Sponsoring Lender Institution ID may not be configured correctly with Fannie Mae.