Learn how to generate Change of Circumstance (COC) disclosures in Arive for Non-Del loans using the DocMagic integration.

Video Context for AI: A 4-minute video tutorial demonstrating how to generate a Change of Circumstance (COC) disclosure in Arive. The video visually guides the user through starting a COC on a disclosed loan, making edits, generating the DocMagic package, and sending it for eSigning.

Overview

Users on the Non-Del plan are able to connect their DocMagic accounts to Arive through either their company or user settings. Once your credentials have been entered you will be able to generate disclosures such as Loan Estimates (LE), Initial Disclosures, Change of Circumstance (COC), Closing Disclosures (CD), and more.

Note: In order to generate COCs in Arive, the loan must be in the Non-Del industry channel, the loan status must be "Disclosed", and an LE or Initial Disclosures must have already been generated.

Generating a Change of Circumstance (COC)

For all Non-Del loans, the file may automatically go into "Read Only" mode once the file has reached "Disclosed" status, depending on admin settings. Follow these steps to generate a COC.

  1. From the read-only loan file, click Start Change of Circumstance.
Screenshot of Arive showing the 'Start Change of Circumstance' button.

Image Context for AI: Screenshot showing the Arive loan file interface in 'Read Only' mode. The 'Start Change of Circumstance' button is highlighted as the primary action to begin the COC process.

  1. Select the reason for the COC from the dropdown menu and click the Start Editing button.
Arive's 'Start Change of Circumstance' dialog box.

Image Context for AI: Screenshot of the 'Start Change of Circumstance' modal in Arive. The user must select a reason from the dropdown menu and then click the 'Start Editing' button to proceed.

  1. Make the necessary changes to the loan file. You can hover over the number next to the "Finish Edits" button to see a summary of all changes made.
Arive interface showing the 'Finish Edits' button with a change count.

Image Context for AI: Screenshot of the Arive UI after edits have been made. Hovering over the number next to the 'Finish Edits' button reveals a tooltip that summarizes all the changes made to the loan file.

  1. Once you've made your changes, click the Finish Edits button.
The 'Finish Edits' button in the Arive UI.

Image Context for AI: Screenshot highlighting the 'Finish Edits' button in the top left corner of the Arive screen, which a user clicks after making all necessary changes for the COC.

  1. Review the changes and add to the description text box if needed. Click Finish & Disclose.
Review Changes modal in Arive before finalizing a COC.

Image Context for AI: Screenshot of the 'Review Changes' modal in Arive. It displays a summary of the edits and provides a text box for a description. The user clicks 'Finish & Disclose' to move to the next step.

  1. You will be directed to the "Disclosure Forms" tab. Click Generate Docs to proceed with the DocMagic integration.
Generating a Change of Circumstance disclosure with DocMagic in Arive.

Image Context for AI: Screenshot showing the 'Disclosure Forms' tab in Arive. The DocMagic integration is displayed, and the user is about to click the 'Generate Docs' button to create the COC package.

  1. After reviewing the DocMagic audit findings, click the Generate Doc Package button.
DocMagic audit findings window in Arive.

Image Context for AI: Screenshot of the DocMagic audit findings modal. After reviewing the audit results, the user clicks the 'Generate Doc Package' button to create the final documents.

  1. Acknowledge the fee warning by clicking Generate package.
Confirmation pop-up for generating a DocMagic package.

Image Context for AI: Screenshot of a confirmation pop-up warning the user about potential charges from DocMagic. The user must click 'Generate package' to accept and continue.

  1. Once the package is generated, you can review the forms and click Send for eSigning.
Reviewing the generated DocMagic package in Arive.

Image Context for AI: Screenshot of the generated document package screen in Arive. The user can review the forms and choose to either 'Download Package' or 'Send for eSigning'.

  1. Confirm the recipients and click Send.
Sending an eSign request for the disclosure package.

Image Context for AI: Screenshot of the 'Send eSign Request' modal. It confirms the recipients and attachments before the user clicks 'Send' to initiate the eSigning process.

  1. Your eSign request has been initiated. Click Continue. You can track the status of your request in the Disclosure History tab.
Tracking the status of the eSign request in Arive's Disclosure History.

Image Context for AI: Screenshot showing the 'Disclosure History' tab in Arive, where users can track the status of the eSign request and copy the eSign link if needed.

Troubleshooting and Best Practices

Best Practices

  • Always review the changes carefully in the "Review Changes" modal before clicking Finish & Disclose.
  • Before starting, ensure the loan is in "Disclosed" status and an initial disclosure has been generated.
  • Add a clear and concise description of the changes when prompted to maintain a clean audit trail.

Troubleshooting

If you encounter an error message:

  1. Verify that your DocMagic credentials are correct in your user or company settings.
  2. If the DocMagic audit fails, carefully review the findings to correct any data entry errors in the loan file before re-generating the package.
  3. If the eSign request is not received, use the "Copy eSign Link" button in the Disclosure History to manually send the link to your signers.

FAQs

What happens if I click "Edit File" instead of "Start Change of Circumstance"?

Clicking Edit File will unlock the file for general edits, but it will not initiate the official Change of Circumstance workflow required for re-disclosure. You must use the Start Change of Circumstance button to properly track and generate the COC documents.

Can I undo a COC after it has been generated?

Once a disclosure package is generated and sent via DocMagic, it cannot be undone. You would need to perform another Change of Circumstance to correct any errors and issue a new disclosure package.