Currently, Twilio integration is available to Company Admins, Branch Admins, and LOs
You can create a Twilio account to integrate with ARIVE by going to https://www.twilio.com/en-us and clicking Start for Free.
Important: Due to phone service provider regulations, we are aware that some users are having difficulty getting their Twilio accounts approved. Users may be able to bypass this issue by acquiring an 888 or 800 number through Twilio, as these numbers are vetted through a different process. ARIVE cannot assist with your Twilio account approval.Once verified, you will be redirected to your setup page. Choose the following options:
• Select "SMS" as the product you want to use.
• Choose "Alerts & Notifications" as your intended use.
• Select "With no code at all" as your preferred method.
• Specify "3rd party integration" as your objective.
Click on "Get Started with Twilio" to access your Twilio dashboard.
In your Twilio dashboard, locate and click on "Get phone number" to generate a toll-free phone number.
Twilio SMS Integration with ARIVE
Once you have set up your Twilio account, you can integrate it with ARIVE by following these steps:
1. Open your ARIVE account and navigate to User Settings > Email/SMS Config
For Company Admins and Owners: If you are responsible for setting up SMS integration, you can configure it in Company Settings > Email/SMS Config.
The Company Admin also has the ability to determine whether credentials can be set at the user level by enabling the "Allow Loan Officers to add personal Twilio account" setting.
2. Enter the following information from your Twilio dashboard:
• Twilio SID
• Twilio Auth Token
• Twilio Phone Number
Click "Verify" to confirm and authenticate your credentials. Then Click "Save" to complete your configuration.
Note: If credentials are set in both Company Settings and User Settings, preference will be given to user level credentials.
For Loan Officers: If you find that your Twilio integration screen is grayed out, please contact your Company Admin to request access approval.
If you're following our New User Onboarding Guide,
