Learn how to update loan milestone statuses, move loans between pipeline categories, and complete required fields to maintain an accurate and compliant pipeline.

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Overview

Updating a loan's milestone helps keep your pipeline accurate and ensures your team stays informed. 

Each loan moves through:

  • A Pipeline Category (Prospect, Processing, Closing, Funded)
  • A Loan Status (Milestone) within that category

When you change a status, ARIVE may require additional information before allowing the update.

Note:  You do not need to move through every status in order. You can move directly to a later status if needed.

How to change a loan's milestone status

  1. Navigate to the loan file and click the pencil icon (edit) next to the current Status in the action bar at the top of the screen.

    Screenshot of the Status section in the loan action bar.

    Image Context for AI: Screenshot of the Status section in the loan action bar.


  2. Choose the pipeline category. (e.g., Prospect, Processing, Closing, Funded) The Pipeline Category determines which Status options are available.

    Screenshot showing the Pipeline Category dropdown selection in the Loan Status window.

    Image Context for AI: Screenshot of the Pipeline Category dropdown selection in the Status window.



  3. Select a Status using the progress bar in the Loan Status window.

    Screenshot of milestone using the Status progress bar.

    Image Context for AI: Screenshot of milestone using the Status progress bar.


  4. Enter all required fields in the pop-up window. Required fields may include dates, lender, product info, and lender loan number. Fields marked with an asterisk (*) are required.

    Screenshot of required date fields and loan information needed to move to a new status.

    Image Context for AI: Screenshot of required date fields and loan information needed to move to a new status.


  5. Review Email and SMS notification recipients:
    • Check or uncheck the recipients as needed.
    • Click Edit to modify the templates if necessary.

      Screenshot of notification recipients and template edit option during status updates.

      Image Context for AI: Screenshot of notification recipients and template edit option during status updates.


  6. Click Save & Send to apply the new status and trigger any selected notifications.

Troubleshooting and best practices

Troubleshooting

If you encounter an Automation Alert when changing a status:

  1. Review the required fields listed in the pop-up.
  2. Complete the missing information in the loan file.
  3. Try updating the  status again.

Best practices

  • Always verify milestone dates before clicking Save & Send.
  • Use notifications carefully to avoid over-communicating.
  • Confirm required fields are complete before moving forward.
  • Use consistent milestone progression for reporting accuracy.

FAQs

Why can't I change the status?

Your Company Admin may have configured Automation Rules that require specific fields before a loan can move forward. If so, an Automation Alert will appear.

Contact your Admin for clarification on required fields if needed.

Can I customize my statuses or create my own?

No. Default loan statuses cannot be customized or created in ARIVE.

Practice exercise

  1. Create or open a test loan.
  2. Update the status from "Prospect" to "Disclosed."
  3. Confirm the updated status appears in the loan file.

Pro tip:  Practicing status updates helps identify Automation Alerts early and ensures timely and smoother processing.