The "..." button in the upper right corner of a loan file opens the action menu.


In the action menu you can perform the following actions:

  • Export the loan file as a 3.2 or 3.4. (Loan files can only be exported one at a time)
  • Import a 3.2 or 3.4.
  • Clone the loan, to make a copy of this loan file with a new loan number.
  • Convert to Lead to either Adverse or Archive the loan (your choice) and create a new Lead with the borrower's info.
  • Takeover Client App locks the borrower out of the 1003. This prevents the borrower from editing their 1003 info through the Borrower Portal, the same way they are locked out after they fully complete the 1003 and click Submit Application.
  • View and print/download a Loan Summary or Processing Worksheet.
  • View and edit the Loan Amount History for previous quarters, to ensure accurate MCR reporting.
  • Adjust the loan file's Notification & Reminder Settings.
  • View the Activity Logs, Email Logs, or SMS Tracker for the file.
  • Add or remove the Credit Repair flag.
  • Suspend, Adverse, or Archive the loan.


Exporting a Loan File

You can export a 3.4 directly as an .xml file, or if you run into errors with this (usually caused by your browser or antivirus) you can export the 3.4 in a .zip folder and then extract it.


There are 4 different options to select depending on what you are exporting the 3.4 for; Fannie Mae (DU / Lender), Freddie Mac (LPA), Doc Vendor Export, Registration Export.


Choose Registration Export if exporting the 3.4 to register with a lender. If you experience any problems with this, try Fannie Mae (DU / Lender) instead.


Importing a 3.2 or 3.4

You can add a borrower to the loan file by importing a 3.2 or choosing Import Borrower when importing a 3.4 with the new borrower's info.


You also have the option to choose Update Loan when importing a 3.4, to override and replace the information in the existing loan file with the information in the uploaded file. Differences between the current information on the file and the changes in the file being uploaded will be displayed in the preview before completing the update.

  • The import process compares borrowers based on their SSN (Social Security Number). If the SSN in the imported file differs from the existing borrower’s SSN, a new borrower will be added. If the SSN is the same as an existing borrower, their information will be updated accordingly.
  • If the imported file contains a new borrower, all financial information sections (Income, Assets, Liabilities, and REO) will be replaced or overwritten by the new borrower’s financial details.


Activity Logs

The Activity Logs of a loan file show every action taken within the file along with who did it and when.


Suspending a Loan

Click Suspend Loan to suspend the loan. You can un-suspend a loan at any time.


Adversing a Loan

Click Adverse Loan to adverse the loan. You will be prompted to select the reason, which will determine which line this loan gets added to in the MCR. You will also be prompted to send email notification to the loan contacts, if you wish.


If you are a Company or Branch Admin, you can always un-adverse a loan at any time. If you are not an Admin, and your Admin has chosen to make Adverse loans Read-Only, you will need to ask your Admin to un-adverse a loan.


Archiving a Loan

Click Archive Loan to archive the loan. Archiving a loan hides it from your pipeline and causes it to not appear in any reports.


You can un-archive a loan at any time. To find an archived loan, you will need to either switch your pipeline filter to Archived Loans, or search for the loan in the search bar and enable Show Archived.


If you are a Company or Branch Admin, you can always un-archive a loan at any time. If you are not an Admin, and your Admin has chosen to make Archived loans Read-Only, you will need to ask your Admin to un-archive a loan.


It is not possible to fully delete a loan file from ARIVE. Archiving a loan file essentially functions as a "soft delete".



Frequently Asked Questions

How do I upload/submit/register the loan file/3.4 to the lender?

Some integrated lenders allow you to submit the loan file to them directly through ARIVE, from the Loan Center tab of the loan file. For lenders that do not support this, export the 3.4 out of ARIVE with the Registration Export option, or if you encounter a problem with that use the Fannie Mae (DU / Lender) option instead, then register it in the lender's portal directly.


How do I export all my files at once/bulk export? Can I export my entire pipeline?

It is not possible to bulk-export your loan files. Loan files can only be exported one by one. If you only need a list of your loan files and not the actual 3.4s themselves, you can get that with a Pipeline Report.


If I accidentally created multiple copies of the same loan file, which one should I keep?

That is entirely up to you to decide.


How do I delete a loan file?

It is not possible to delete a loan file from ARIVE, but you can Archive it which essentially functions as a "soft delete" and hides it from your pipeline and from all reports. This is not actually deleting the loan, as the loan can still be found and retrieved if needed.


Should I archive this loan or should I adverse it?

ARIVE cannot provide compliance advice, and whether a loan file should be archived or adversed is a compliance question. Archived loan files do not appear in the MCR, and Adversed loan files do appear in the MCR (as appropriate for the selected Adverse reason).