This article explains how to order, reissue, and manage credit reports from integrated vendors directly within your ARIVE loan file.

Video Context for AI: A 1-minute video tutorial demonstrating how to order a credit report in an ARIVE loan file. The video shows how to navigate to the credit ordering screen in a loan, and how to select different credit pull options before finalizing the order.

Overview

ARIVE integrates with many popular Credit Vendors, allowing you to order credit from them seamlessly through the Loan File. Before ordering credit, you must have the required borrower information in the loan file and your Credit Credentials entered in your Company or User Settings.

Note: International / Non-U.S. addresses are not supported for ordering credit in ARIVE.

How to Order a Credit Report

To order a new credit report, follow the steps below.

  1. Ensure the following information is entered in the Loan File: Borrower Names, Birthdates, Current Address, Social Security Numbers, and Credit Consent.
  2. In the bar across the top of the screen, click the Credit widget to expand the Loan FICO tab.
Screenshot of the ARIVE UI highlighting the credit widget in the loan file header.

Image Context for AI: Screenshot of the ARIVE loan file header. A red box highlights the Credit widget, which displays the borrower's estimated FICO score and is located between the "Docs" and "Pricing" widgets.

  1. Click Order Credit to open the order screen.
Screenshot of the empty Loan FICO tab with the 'Order Credit' button highlighted.

Image Context for AI: Screenshot showing the expanded, empty Loan FICO tab before credit has been ordered. The "Order Credit" button in the bottom right corner is highlighted.

  1. Configure the credit order by selecting the borrowers, credit account, report type, and desired bureaus.
Screenshot of the Order Credit modal window in ARIVE.

Image Context for AI: Screenshot of the "Order Credit" modal in ARIVE. It displays dropdowns for selecting borrowers, the credit account, report type (New, Re-Issue, etc.), and checkboxes for credit bureaus (TransUnion, Equifax, Experian).

  1. Choose how liabilities from the credit report will be handled in the loan file.
Screenshot highlighting the liability import options in the Order Credit modal.

Image Context for AI: Screenshot focusing on the liability options within the "Order Credit" modal. The options shown are "Merge Current Liabilities with Credit Report Liabilities," "Don't Merge Credit Report Liabilities," and "Override Current Liabilities with Credit Report Liabilities."

  1. Click Order Credit to submit the request.

Once processed, the Loan FICO tab will populate with the borrower's scores, the credit file number, and a link to view the full report.

Screenshot of the populated Loan FICO tab after ordering credit.

Image Context for AI: Screenshot displaying the populated Loan FICO tab after a successful credit order. It shows the credit scores for each bureau, the credit file number, the report date, and a "View Report" icon.

Credit Order Types

You can select from several types of credit orders depending on your needs.

  • New Credit Order: Pull a new credit report for the selected borrower(s).
  • Re-Issue Credit: Import an existing credit report that you've already pulled separately through the Credit Vendor.
  • Upgrade Credit: Add a coborrower's credit to an existing report that was run for an individual borrower.
  • Refresh Credit: Refresh the liabilities on a previously pulled report to check for recent changes. (Not available through all vendors).
  • Unmerge Credit: Separate a merged report for a borrower pair. (Not available through all vendors).

Troubleshooting and Best Practices

Best Practices

  • Before ordering, verify that all borrower information (name, DOB, SSN, address) is accurate to avoid errors.
  • If your vendor provides separate credentials for hard vs. soft pulls, double-check that you select the correct one.
  • Understand the difference between "Merge," "Don't Merge," and "Override" to ensure liabilities are handled correctly in the loan file.

Troubleshooting

If you encounter an error message:

  1. Confirm that the borrower's address is a U.S. address.
  2. Check that your credit credentials in the settings are correct and have not expired.
  3. If an option like "Refresh" or "Unmerge" is missing, it may not be supported by your credit vendor. Contact the vendor directly for assistance.

FAQs

What information is required to order credit?

You must have the borrower's full name, birthdate, current address, Social Security Number, and their consent to pull credit entered into the loan file.

What's the difference between "Re-Issue" and "Refresh"?

Re-Issue is used to import a credit report that was already pulled outside of ARIVE into the loan file. Refresh is used to update the liabilities on a credit report that was already pulled through ARIVE, which is useful for checking for new debts before closing.