General FAQ

Frequently Asked Questions

Payment Errors
There are a variety of errors that can occur when entering or updating your payment method, or when renewing or purchasing your subscription. Important:...
Sun, 15 Oct, 2023 at 2:10 PM
Billing Explained
What does ARIVE cost? All ARIVE subscriptions are paid on a per-user basis. The cost per user depends on the Subscription Plan, and the Seat Types of the u...
Wed, 17 Jan, 2024 at 10:04 AM
MFA Problems / Looks Like Something Went Wrong
Occasionally, it's possible to run into this error when trying to log into your ARIVE account. Here's What To Do: First, check to ensure the ...
Sat, 27 Jan, 2024 at 5:41 PM
How do I fix "SmartFees connection is not available at this time"?
This is a common error message to encounter with SmartFees, and typically caused by a mismatch between the loan property's Zip Code and County. ...
Wed, 27 Sep, 2023 at 2:10 PM
How To Fix "invalid_grant" Error
Error messages starting with "invalid_grant" indicate system-generated emails failing due to a disconnected email integration. In most cas...
Mon, 6 Nov, 2023 at 5:22 AM
Contract / Third Party Processor Accounts
There are two different account types in ARIVE that Processors can use. Processor - User in a Brokerage's Company Account Processors can be added ...
Sun, 15 Oct, 2023 at 2:52 PM
Changing Brokerages
Moving from one Company account in ARIVE to another. Currently, the system is not capable of moving a user account from one company to another. If you ...
Sun, 15 Oct, 2023 at 2:50 PM
Unauthorized Access Error Message
Upon receiving the above error message when logging in, please do the following steps: Go to your computer's Settings > Date & Time > tu...
Mon, 6 Nov, 2023 at 11:06 AM