ARIVE uses a "seats" system. Seats can be purchased and subsequently assigned to users. The seats can be retained and swapped between users, should the user leave the company, for example. A user without a seat, or with a seat of a lesser tier than needed, will be prompted to input payment information and upgrade their seat. Seats can be purchased at the company or individual level on a monthly or annual subscription basis. There are three seat types:
1. Regular Users
Typical users - Loan Officers
A user with a Regular User seat has full access to our core LOS, POS, and PPE features, unlimited pricing requests, and access to our support team.
2. Occasional Users
Typical users - Loan Officer Assistants, Processors
A user with an Occasional User seat has full system access, but will be limited in their allowed volume. The intent is for support staff or less frequent users, such as LOAs and Processors, to access at this tier. Such users have limited pricing requests, have a soft limit on their active loan pipeline, but retain most access to support features and functionality.
3. Enterprise Plan
Typical users - Non-Del Correspondent Companies or Brokers with More than 25 Users
Enterprise Plans are handled on a case-by-case basis. If you believe this is your best option, please reach out to firstname.lastname@example.org to discuss your needs and options further.